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Questions about payments, your Counselling Strategy Report, or the platform in general? We're here to help.

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Response time: 24–48 hours

What We Can Help With

  • Payment issues: A charge that looks wrong, failed, or didn’t go through.
  • Report generation problems: Your Counselling Strategy Report didn’t generate or arrive after payment.
  • Technical issues: Bugs, errors, or something not working as expected on the site.
  • Refund requests: See our Refund & Cancellation Policy for eligibility and process.

For refund eligibility and the request process, see our Refund & Cancellation Policy.