1. Overview
The ExamMetrics Counselling Strategy Report is a digital product delivered instantly after successful payment. Because the report is generated and delivered immediately, refunds are generally not available once the report has been successfully generated and made available for download.
2. When Refunds Are Issued
Refunds will be issued in the following cases:
- Duplicate payment: You were charged more than once for the same report.
- Payment captured but report not generated or not delivered: due to a technical failure on our side.
- Incorrect or unauthorised charge.
3. How to Request a Refund
To request a refund, email [email protected] within 7 days of the transaction with your payment reference ID and a description of the issue. Eligible refunds are reviewed and resolved within 5–7 business days and are credited to the original payment method.
4. When Refunds Are Not Issued
Refunds will not be issued for reasons including, but not limited to: change of mind after the report is delivered, disagreement with the predicted outcome, or the final counselling result differing from the report's estimates (see our Disclaimer).
5. Contact
Questions about a refund? Reach out and we'll respond within 24–48 hours.